Truck dispatching software is an intelligent platform that incorporates AI and ML features, allowing businesses to manage their daily operations through a unified interface. By accessing synced data, such as driver availability and location, companies can streamline processes and reduce delivery turnaround times.
Manual dispatch processes consume a considerable amount of time and effort in fleet management and vehicle dispatch. Dispatch operations are a critical function of trucking firms, and the lack of an integrated solution to automate these processes can adversely affect the company’s bottom line. Without trucking dispatch software, various challenges arise, including:
Interaction Among Siloed Stakeholders:
Maintaining a seamless communication channel among managers, dispatchers, and delivery drivers is crucial in the supply chain sector. However, it can be challenging for dispatchers and third-party logistics (3PL) collaborators who are not part of the internal team. Poor coordination in tasks such as order allocation, real-time communication, delivery tracking, and other aspects can result in reduced productivity and a lack of transparency throughout the delivery process.
A smart dispatch platform facilitates a seamless connection by integrating the 3PL system with the shippers’ dispatching software, allowing all stakeholders to comprehend essential delivery KPIs.
Limitations on delivery times:
A survey by Oracle Retail found that 13% of customers would not place another order from a store in the event of a delayed delivery. Similar to this, delivery windows have become even more restrictive due to the growing demand for same-day delivery. Sorting, labelling, processing, and allocating items to delivery trucks are all races against time for logistics companies.
Intuitive trucker dispatch solutions are increasingly being included into the logistics chain as businesses recognise the need for speedier delivery. To boost productivity, the technology analyses real-time data and automatically distributes assignments to available drivers. Also, the ability to design routes with numerous stops enables dispatchers to carry out time-sensitive deliveries.
Lack of Automation:
A manual trucking dispatch environment typically involves a large group of logistics experts, whiteboard planning, and numerous phone calls between dispatchers and drivers to assign shipments and drivers. This process is done in person, which is both time-consuming and prone to errors when tracking actions manually.
Businesses can use their valuable human resources for tasks that are more beneficial when they have the right trucking dispatch software in place. They can also use automation to manage, monitor, and regulate the laborious logistics dispatching.